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There are numerous Mail Order dispensaries in British Columbia with some dating as far back as the 90’s. Although these establishments are not yet considered legal, the Canadian government has decided to let them operate in peace.

Here’s a step-by-step guide in placing your order online with Herb Heaven Canada:

Click on the desired product(s), choose your weight and quantity then click “Add to Cart”.

You will then have the option to “View Cart” or “Continue Shopping”.

At the “View Cart” page; you can edit your order, apply coupons and view shipping costs.

When you complete the “Checkout”, you will receive an order confirmation from Herb Heaven Canada showing the status of your order.

You will also receive the Interac e-Transfer instructions, should you choose this method of payment at Herb Heaven Canada.

When you are logged in at Herb Heaven Canada, go to My Account and choose the Orders tab.

Herb Heaven Canada ship orders to their customers who reside within Canada.

Free shipping for all orders above $149 (before tax and after discounts) or a flat rate of $17.

All orders at Herb Heaven Canada are shipped via Canada Post Xpresspost.

A tracking link, which you can find in My Account under “Orders” will be emailed to you by Herb Heaven Canada once your order has shipped.

Note: When tracking your package please look for the status “Item out for delivery” indicating that the package has left the sorting facility and is on its way to your location. Please allow the following times for your order from Herb Heaven Canada:

Regional: 2-4 Business Days* (BC, Alberta, Saskatchewan, Manitoba)

National: 3-6 Business Days* (All other regions of Canada)

*Please note that these are estimates. Herb Heaven Canada is not responsible for delays caused by the courier.

At Herb Heaven Canada, our advanced shipping methods ensure your security and privacy. All orders will be discreetly packaged with no mentions of the name Herb Heaven Canada anywhere on the outside of the order. The products are professionally sealed so that your package is completely smell-proof.

Yes, Canada Post has access to all mailboxes. You are not required to be there when the package is delivered, however, should your package not fit in your mailbox and you are not home, Canada Post will attempt to deliver your package the next delivery day. Or they will leave a note explaining that your package is at your nearest Canada Post location for pickup at your convenience.

If you’re tracking your package on the Canada Posts website and it has not updated, it’s most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time or a day later. If you do not receive it two days after your expected date, let us know at Herb Heaven Canada, so we can file a trace with Canada Post.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as postal codes are often manually entered by the postal office and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

To change your address, please go to My Account on Herb Heaven Canada, where you can change your address under Shipping Info.

Often, Herb Heaven Canada will email you the tracking number prior to the package scan at the post office. Until your package has been scanned in, your tracking information will not be available for tracking on the Canada Post website. Please allow up to 24 hours for the tracking information to be available.

Herb Heaven Canada offers a one time replacement for a package that has been lost or stolen during transit. (upon investigation results)

You will find the instruction and e-transfer details on the order completion page at Herb Heaven Canada.

We require a minimum order of $50 at Herb Heaven Canada.

NOTE : Free shipping for all orders above $149 (before tax and after discounts) at Herb Heaven Canada.

Herb Heaven Canada accepts e-Transfer: sending an e-Transfer is secure, reliable and it only takes a couple of minutes.

If you use online banking with a Canadian bank or credit union, then sending an Interac eTransfer through Herb Heaven Canada just takes a couple minutes.

Search “your bank name” + Interac e-Transfer and you should easily find instructions on how to send an e-Transfer with your financial institution.

Once you’ve sent the e-Transfer, it could take up to a 2 hours for Herb Heaven Canada to receive an email notification of your payment (depending on financial institution). The status of your order will be ‘On Hold’ until payment is received.

Once your order has been paid, our team at Herb Heaven Canada will then begin packaging your order. You will receive an email update from Herb Heaven Canada when your order moves from “On Hold” to processing.

Your order will be kept ‘On Hold’ for 48 hours. If payment is not received within the 48 hour period, your order will be cancelled by Herb Heaven Canada.

You bet! All of our product photos at Herb Heaven Canada are taken by us, internally in our in-house studio with no colour enhancement. And for extra fun, we change them out once in a while. Due to the nature of our products, some product may arrive looking different than the product photos shown on Herb Heaven Canada.

Today, it is widely accepted that cannabis has two different species: Indica and Sativa. Crossbreeding of the two types has led to a wide variety of hybrid strains with unique characteristics.

Indica dominant strains have more of a physical effective on the body are more suitable for night-time smoking.

Benefits of Indica:

• Relieves body pain
• Relaxes muscles
• Relieves spasms, reduces seizures
• Relieves headaches and migraines
• Relieves anxiety or stress

Sativa dominant strains tend to have an uplifting, energetic and “cerebral” effect that is best suited for daytime smoking.

Benefits of Sativa:

• Feelings of well-being and at-ease
• Uplifting and cerebral thoughts
• Stimulates and energizes
• Increases focus and creativity
• Fights depression

Cannabis concentrates refers to products that are produced with flower using an extraction method to obtain an end result of a final product with concentrated levels of cannabinoids (THC & CBD)

Products like hash, shatter, budder/wax, kief & oils are considered to be concentrates.

Shatter & budder are two types of cannabis concentrates that are made through the process of extraction to produce a final product with concentrated levels of cannabinoids (THC & CBD).

Shatter refers to the golden-amber translucent oils that are created when the dried cannabis flowers are extracted by a solvent. Afterwards, the solvent is evaporated and what remains (the plant’s resins) is classified as shatter.

Budder refers to the softer, opaque oils that have lost their transparency after extraction. Unlike those of transparent oils, the molecules of wax crystallize due to agitation. Light can’t travel through irregular molecular densities, and that refraction leaves us with a solid, non-transparent oil.

At Herb Heaven Canada, your privacy and security are our priorities. All orders will be discreetly packaged with no mentions of the name Herb Heaven Canada anywhere on the outside of the order. The products are packaged professionally and are completely smell-proof.

Herb Heaven Canada team will provide a instore coupon code credit or e-transfer refund for missing products in orders (upon investigation results).